Bradford white

Welcome to the Bradford White Warranty Center


Warranty FAQs


This limited warranty covers the glass-lined tank and component parts for leakage or other malfunction caused by defects in materials and/or workmanship. It extends to the first buyer and to any subsequent owner(s) as long as the water heater remains installed at its original place of installation in the USA.

In the above "Warranty Check" box, enter your water heater's serial number. The water heater information will include the warranty length and expiration date.

In the above "Warranty Check" box, enter your water heater's serial number. The water heater information will include the manufacture date of your water heater.
Your model number and serial number are located on the rating plate on your water heater. The rating plate example below shows the model number in blue and the serial number in yellow.
Warranty Rating Plate Combine
Bradford White feels very strongly that water heaters should be installed and serviced by qualified licensed professionals only. Contact your installer or find a contractor.
Warranty claims would be submitted through the service professional repairing or replacing your water heater. That contractor would want to follow this process:
  1. Diagnose and repair the water heater using Bradford White approved parts.
  2. Submit a warranty claim through their local Bradford White distributor.
  3. Bradford White works directly with the contractors distributor for all part and water heater claims.
Bradford White’s policy is to sell its products and components only through wholesale distribution. Therefore, warranty parts are only available through a professional service provider who works on/with Bradford White water heaters.
The BUILTBEST Extended Limited Warranty Upgrade includes options for homeowners to lengthen their Bradford White water heater’s initial residential limited warranty for two or four additional years on the component parts and glass-lined tank.
Click to learn more - U.S. Homeowners, Canadian Homeowners.
To see if your Bradford White water heater qualifies for the BUILTBEST Extended Limited Warranty, enter your water heater’s serial number in the above “Warranty Check” box. If you do qualify to purchase a BUILTBEST Extended Limited Warranty for your water heater, contact your professional installer and have your model number readily available.
To purchase a BUILTBEST Extended Limited Warranty for your Bradford White water heater, contact your professional installer and have your model number readily available.
For additional questions contact the Bradford White Warranty Department at warranty@bradfordwhite.com or 800-531-2111.

Serial Number Date Code Reference

The first two characters of the serial number represent the year and month of manufacture. The remainder of the serial is a sequential production number, seven digits in length before December 2007 (DM), and eight digits in length after.

For example:

Serial Number Breakdown Type Five

Production Year

A = 1984 or 2004
B = 1985 or 2005
C = 1986 or 2006
D = 1987 or 2007
E = 1988 or 2008
F = 1989 or 2009
G = 1990 or 2010
H = 1991 or 2011
J = 1992 or 2012
K = 1993 or 2013

L = 1994 or 2014
M = 1995 or 2015
N = 1996 or 2016
P = 1997 or 2017
S = 1998 or 2018
T = 1999 or 2019
W = 2000 or 2020
X = 2001 or 2021
Y = 2002 or 2022
Z = 2003 or 2023

Production Month

A=January
B=February
C=March
D=April
E=May
F=June

G=July
H=August
J=September
K=October
L=November
M=December

For the year column, we do not use the letters : I, O, Q, R U, V

For the month column we do not use the letters: I & N – Z

Due to a computer error there were some OA serial water heaters manufactured. They were built in January of 1997.

Review the Warranty Check List:

  • Obtain and confirm model and serial number.
  • Confirm water heater is covered under warranty.
  • Distributor must fill out warranty allowance (WAF). Must have address, model and serial numbers or part number(s) if applicable. No Return Material for Authorization (RMA) number or customer reference number required (if west of the Mississippi River or past first year of installation unless requested by Bradford White).
  • Warranty Allowance Form
  • Make a photo copy for your records.


Please note: Bradford White offers its products exclusively through authorized Bradford White representatives and wholesale distributors for sale to qualified installers. Other parties and websites are not authorized to sell Bradford White products, and Bradford White does not endorse, recommend, or make any representations or warranties regarding any products manufactured by third parties or sold by unauthorized parties or websites, or any content, materials, or other information located or accessible from any other website.

Warranty Disclaimer : This information is presented as assistance to determine the date of manufacture and duration of the Limited Warranty only when the product used, installed and maintained in accordance with the Installation/Operation Instructions and as per the terms and conditions of Limited Warranty packaged with the product. Warranty duration for residential product is based upon the entered serial number being installed and used in a single family dwelling application. Usage of residential product in other applications will shorten the duration of the warranty. Final determination of warranty status will be made by Bradford White Warranty Department. Our Warranty Department is available 24 hours a day, 7 days a week at 800-531-2111 for further information.